So, you've got a question
Read through the FAQ's below. If you still can't find the answer to your questions, follow the link below and send us an email.
Are your products handmade?
Yes! Every item is either made by hand or designed personally by us.
This means that when you buy a piece of ceramics you know that it’s completely
unique. No two pots, mugs or torah pottery products will ever look the same.
Where are you based?
Our studio is based in Cape Town.
When will I receive my order?
Please allow a minimum of 5 working days to receive your order. We
use The Courier Guy who generally deliver between 3 to 5 working days depending
on area of delivery. We need a bit of time after receiving your order to
package it appropriately before we hand it over to the couriers.
How much is couriering?
Our standard rate is R130 for up to 10kg. If your parcel weighs more
than 10kg the couriering rate is R200. (Larger orders may be split into multiple
boxes for safer couriering, this does not have an effect on the couriering
cost). Unfortunately pottery is heavy and we’d rather use a reputable courier
who is used to transporting more fragile products.
Do you use recycled packaging?
Yes. Where possible we reuse boxes, padding and paper when packaging
orders. While it may not look as pretty as a new box it’s our way of reducing
our waste as much as we can.
Can you ship internationally?
At the moment Greymalkins products are only available within South
Are mugs dishwasher safe?
While we personally put our own Greymalkins mugs in the dishwasher we
would advise against this if you want to preserve the longevity of them. We
advise hand washing only because of this. Any with gold/mother of pearl absolutely
must be hand washed.
What is a Misfit?
Sometimes the kiln gods smile on you, and sometimes they sprinkle a
little something extra into a firing. Misfits are all products that still
function absolutely perfectly but have small imperfections on them. This means
you can give a home to some of your favourite Greymalkins products for less,
just because they’re a little bit quirky.
Can I plant straight into Greymalkins pots?
Yes! All our pots have drainage holes and are sealed on the inside to
aid with water draining out the bottom. No need to use them as a cover pot
(although of course you could if you wanted to), they’re made to have your
plants planted directly into them.
What are your candles made with?
Our candles are made from 100% soy wax and use cotton wicks. The fragrances used in our
candles are paraffin free, UV inhibitor free, and animal testing free making
them kinder on the environment.
Please don’t burn your candles for longer than 3-4 hours at a time and make
sure to keep your wick trimmed.
Do you accept custom orders?
Absolutely! If you have
something you’ve been wanting made please get in touch, either via our contact
page or email us at email@example.com and we’ll see if we can assist you.